All products purchased through Rad-Wear.com may be returned in new, unused condition for a period of fourteen (14) days from receipt of goods. Full store credit will be provided toward other items, or a refund will be issued minus a 15% restocking/handling fee. Shipping is not refundable. If upon inspection, the returned item is not in new condition with all original packaging and accessories, the return may be rejected and the item sent back to the customer.

Defective items may be exchanged for the exact same size, color, and style item only.

Returns not due to our error must be shipped prepaid to us. If an item was shipped to you in error or is defective, we will pay your return shipping costs. We will either issue you a prepaid return label or we will reimburse you via your original order payment form for the cost of your shipping. We recommend shipping via a traceable method as we cannot be responsible for packages lost, delayed, or damaged by carriers. We will not charge you shipping for replacement of any defective items.

Shipping charges are non-refundable unless the product is being returned due to a shipping error.

If a package is delivered which you feel was damaged due to improper handling by the carrier, we ask that you let us know so that we may properly process damage claims with the carrier.

If an item is missing from your order, please let us know immediately so we can remedy the situation.

CERTAIN ITEMS WE OFFER CARRY THEIR OWN SPECIFIC WARRANTY AND RETURN POLICIES WHICH DIFFER FROM THE POLICIES ABOVE. ALL SUCH ITEMS WILL BEAR A LINK TO WARRANTY/RETURN INFORMATION ON THE PRODUCT DESCRIPTION PAGE FOR THAT ITEM.

HOW TO RETURN AN ITEM:

Please send an e-mail via our Contact Form describing why you wish to return the item(s), and the condition of the product(s). Please include item product codes as listed on your packing slip, and your original order number. We will respond with a return authorization code, which must be indicated clearly on the return package, and additional return and shipping instructions. Returns received without a return authorization number will not be accepted. Please allow us 48 hours to respond to your return request.

In order for us to provide you with the best customer service, we ask that you please first send your return request via e-mail.

BACKORDERS

Some items are shipped from various distribution centers and your order may be shipped in multiple packages on different days. You will not be charged additional shipping charges for multiple shipments. Backordered items will ship as soon as possible. You will be e-mailed if there is an extended delay in our ability to ship an item and you will be given a choice to cancel the backordered items or continue waiting for them to be available.

CANCELING ORDERS

Once submitted, orders are not cancelable unless the item is backordered. By submitting an order, you are confirming that you have reviewed the order details and agreed with all charges and policies. If you refuse an order shipment with the carrier, we will refund you for the products upon their return to us but not for shipping charges. Our backorder notification will provide directions on how to cancel backordered items.

FURTHER QUESTIONS

If you have further questions regarding return, ordering, and shipment policies, please contact us and we will be happy to provide a prompt response.